Money-back Guarantee

We take unauthorised transactions seriously,
and we’re here to support you

Security shouldn’t be your burden. That’s why your money in TNG eWallet is protected with features like one-tap approval, biometric logins, cooldown periods, and real-time transaction checks.

If you spot a transaction you didn't authorise, submit an Unauthorised Transaction Report. We’ll investigate and inform you of the results within 14 days. If we confirm the transaction wasn’t made by you and not the result of different types of scam, we'll refund the full amount.

Fast, hassle-free support when you need it. Ensure that:

You’ve completed full account verification on TNG eWallet (eKYC)

The money came from your own TNG eWallet account

You're reporting within 90 days of the unauthorised transaction E-wallets don’t need PIDM protection as your funds are securely held in trustee accounts with reputable banks and used only for regulated purposes like settling payments.

Report now

We're with you every step of the way

Let us do the heavy lifting so you don’t have to

If you didn’t make a transaction, submit an Unauthorised Transaction Report. We’ll investigate and if confirmed, you’ll get a full refund.
If you’ve fallen for a phishing attempt or been tricked by a scammer, report it to us. While these cases aren’t eligible for refunds, we’ll investigate, block the scammers, and alert the relevant authorities.
No need to figure it out on your own, just report it, and we’ll take it from there.

We protect your eWallet with:

Face verification to confirm it's really you
Smart tracking of devices and location
Extra checks when something looks suspicious
Auto sign-outs after inactivity, to prevent unwanted access

We give real answers — fast

No chasing. No confusing forms
We'll investigate and update you within 14 days
You'll get a full report with the investigation result

Check out how we protect you day & night

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Frequently asked questions

What is TNG ParkInsure?

The Visa Card is a prepaid card that is linked to your TNG eWallet balance. It can be used worldwide and online for the payment of goods and services, wherever a Visa card is accepted. In addition, you can withdraw cash from any ATM that is enabled on the Visa Plus network. Look out for these logos to know where you can use your Visa Card: